Heybike Electric Dirt Bikes Privacy Policy

Heybike (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit or make a purchase from our website for electric dirt bikes.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit or interact with our website, we may collect the following types of information.

1.1 Device & Usage Information

Collected automatically when you browse our site, including:

  • IP address
  • Browser type and version
  • Time zone
  • Cookies and similar tracking technologies
  • Pages viewed, products browsed, and search terms
  • Interaction data (clicks, time spent on pages)

This information helps us operate our website, improve performance, and analyze user behavior.

1.2 Order & Transaction Information

When you make a purchase or attempt to make a purchase, we collect:

  • Full name
  • Billing and shipping address
  • Email address and phone number
  • Payment information (credit/debit card details or other payment methods)

This data is used to process orders, arrange shipping, provide receipts, communicate order updates, and prevent fraud.

Important Note: Payment information is processed securely through trusted third-party payment processors. Heybike does not store full payment card details.

1.3 Customer Support Information

If you contact us for support, we may collect:

  • Your name
  • Email address
  • Shipping address
  • Phone number
  • Details related to your inquiry or issue

This information is used solely to provide customer service and resolve concerns.

2. Cookies & Tracking Technologies

Heybike uses cookies and similar technologies to:

  • Remember your preferences
  • Enable website functionality
  • Analyze website traffic and performance
  • Deliver relevant advertisements

You may control or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

3. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders
  • Communicate order confirmations, shipping updates, and support responses
  • Screen for fraud and unauthorized transactions
  • Improve our website and customer experience
  • Send promotional emails or marketing communications (you may opt out at any time)
  • Deliver targeted advertising through platforms such as Google or social media networks

4. Sharing Your Information

We may share your personal information with trusted third parties, including:

  • Website hosting and e-commerce platforms
  • Payment processors
  • Shipping and logistics partners
  • Marketing and analytics providers

These partners are only permitted to use your information as necessary to perform their services for Heybike. We may also disclose information when required to comply with legal obligations or protect our rights.

5. Targeted Advertising

Heybike may use your information to provide targeted advertising or marketing communications we believe may be of interest to you.

You can opt out of targeted advertising through:

  • Google Ads Settings
  • Facebook Ad Preferences
  • Other advertising opt-out tools provided by applicable platforms

6. Your Rights (GDPR & CCPA)

Depending on your location, you may have the following rights.

6.1 EU / EEA Residents (GDPR)

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request the deletion of your data
  • Restrict or object to data processing
  • Request data portability

Heybike processes data based on consent, contract performance, legal obligations, or legitimate business interests.

6.2 California Residents (CCPA)

You have the right to:

  • Know what personal information we collect
  • Request deletion of your personal information
  • Opt out of certain data uses
  • Request access to your stored data

Important Note: Heybike does not sell any personal information. To exercise any of these rights, please contact us directly.

7. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill orders
  • Comply with legal requirements
  • Maintain business records
  • Resolve disputes

You may request deletion of your data at any time, subject to legal obligations.

8. International Data Transfers

Your information may be processed outside your country of residence, including in the United States or other regions where our service providers operate. We take appropriate measures to ensure your data is protected in accordance with applicable privacy laws.

9. Children’s Privacy

Heybike’s electric dirt bike website is not intended for children under the age of 14. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us to request deletion.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. Any updates will be posted on this page.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us via email: sports@heybike.com