Heybike E-Dirt Bike Limited Warranty Policy

All Heybike electric dirt bikes are covered by a manufacturer’s 1-Year All-Inclusive Limited Warranty against manufacturing defects in materials and/or workmanship.

1. Warranty Period and Applicability

Duration: The warranty is valid for a period of 1 year, starting from the date the initial purchaser receives the electric dirt bike.
Initial Purchaser: The warranty is automatically registered to the initial purchaser when the order is placed on the Heybike official website.
Warranty Transfer: The warranty can be transferred to a subsequent owner (transferee) only if both of the following conditions are met:

• The 1-year warranty period has not expired since the initial owner received the bike.
• The transferee possesses the initial owner's name and the initial order number.

2. Warranty Covered Items

This warranty covers the replacement of any part determined by Heybike, at its sole discretion, to be defective in material and/or workmanship.

3. Shipping Damage Claims

If a product is damaged during the shipping process, the customer must submit a claim to Heybike within 7 days of receiving the electric dirt bike.
You must contact sports@heybike.com via email and provide photos or videos of the damage.
Note that free accessories are not covered for replacement or compensation if they incur scratches during transportation.

4. Warranty Exclusions (What is NOT Covered)

(1) Normal Wear and Tear

Damage resulting from normal wear and tear is not covered. This includes, but is not limited to:
Handlebar and throttle
Saddle
Brake Pads, Rotors
Tires and Tubes
Chains, Chain Rings, Cassettes, Cranksets
Spokes and kickstand
Corrosion on electrical components

(2) Damage from Misuse, Neglect, or Accident

• Defects or damage resulting from accident, abuse, misuse, or abnormal use (e.g., stunt riding, racing, or activities inconsistent with the product's intended use).
• Damage caused by improper storage, neglect, or abnormal exposure to liquids, chemicals, moisture, abrasives, sand, or dirt.
• Defects or damage resulting from external causes such as collision, fire, flooding, windstorm, lightning, earthquake, theft, or improper use of any electrical source.
  

(3) Assembly and Modification

• Defects or damage caused by assembly, operation, maintenance, service, repair, or adjustment that varies from the official Assembly Instructions and Owner Manuals.
• Non-reversible modifications (e.g., drilling or welding) to the frame or components.
• Damage caused by the use of accessories or ancillary equipment not furnished or approved by Heybike.
  

(4) Cosmetic and Identification

• Scratches, dents, and cosmetic damage, unless directly caused by Heybike.
• Damage or deterioration of the product's surface finish and appearance.
• Products with a serial number or barcode that has been removed, defaced, damaged, altered, or made illegible.

(5) Battery-Specific Exclusions

• Defects or damage caused by charging with a battery charger not intended or appropriate for use with the battery.
• Any instance where the seals on the battery are broken or show evidence of tampering.
• Use of the battery in equipment other than the Heybike electric dirt bike.

(6) Geographical Limitation

• Products used or purchased outside of the United States/Canada.
  

5. Warranty Claims Procedure

1. Initial Contact: Your first point of contact should be the official Heybike service where you purchased your bike.

2. Submitting Evidence: To file a warranty claim, you must contact Heybike Customer Support at sports@heybike.com via email and provide:

• Proof of Purchase

• Photos or videos of the damaged product or defect

3. Assessment: Heybike reserves the sole discretion to determine whether any damage or defect is covered under this limited warranty. Heybike will not ship any parts to the customer without first reviewing the required photos or videos. Thanks for your cooperation!