Heybike Sports Limited Warranty Policy

Heybike Sports provides limited warranty coverage for eligible electric dirt bikes and e-bikes purchased through the Heybike Sports official website at sports.heybike.com.

Warranty coverage varies by product category. Please refer to the applicable section below based on the product you purchased.

Warranty Coverage at a Glance

Product Category	Applicable Products	Warranty Period
Electric Dirt Bike	Heybike V1 (Villain) and other products designated as Electric Dirt Bikes	1 Year
E-Bike	Heybike Titan and other products designated as E-Bikes / Electric Bikes	2 Years
Separately Purchased E-Bike Accessories	Eligible accessories purchased separately	1 Year

The warranty period begins on the date the original purchaser receives the product unless otherwise stated.

Purchases made through third-party marketplaces, dealers, retailers, or other sales channels may be subject to the warranty policy applicable to that specific sales channel.

Part I — Electric Dirt Bike Limited Warranty

All eligible Heybike electric dirt bikes purchased through Heybike Sports are covered by a 1-Year Limited Warranty against manufacturing defects in materials and workmanship.

1. Warranty Period and Eligibility

Original Purchaser

The warranty is valid for 1 year from the date the original purchaser receives the electric dirt bike.

For purchases made directly through sports.heybike.com, the warranty is associated with the original order information.

Subsequent Owner

The remaining warranty may be transferred to a subsequent owner if:

The original 1-year warranty period has not expired; and
The subsequent owner can provide the original purchaser's name and original order number.

The warranty period does not restart when ownership is transferred.

2. Electric Dirt Bike Warranty Coverage

Heybike may, at its discretion, repair or replace a component determined to have a manufacturing defect in materials or workmanship.

Component	Warranty Period	Coverage
Frame	1 Year	A qualifying defective frame may be replaced with a new or comparable replacement. Labor charges associated with frame replacement are not covered.
Battery	1 Year	A qualifying defective battery may be repaired or replaced. The warranty period for a repaired or replaced battery continues from the original product delivery date and does not restart.
Original Parts & Components	1 Year	Covers qualifying manufacturing defects affecting original components such as handlebars, saddle, brakes, lights, pedals, rims, wiring harnesses, and other original equipment.

Replacement parts are subject to availability. Heybike may provide a comparable replacement where the original part is unavailable.

3. Electric Dirt Bike Shipping Damage

Shipping damage must be reported within 7 days of receiving the electric dirt bike.

Please contact sports@heybike.com and provide clear photos and/or videos showing the damage.

Complimentary or free accessories that receive minor scratches or cosmetic damage during transportation are not eligible for replacement or compensation solely on that basis.

4. Electric Dirt Bike Warranty Exclusions

The Electric Dirt Bike Limited Warranty does not cover the following.

Normal Wear and Tear

Normal deterioration caused by regular riding and use is not considered a manufacturing defect.

Examples include, but are not limited to:

Handlebar grips and throttle components subject to wear
Saddles
Brake pads and rotors
Tires and tubes
Chains
Chain rings
Cassettes
Cranksets
Spokes
Kickstands
Corrosion resulting from normal use or environmental exposure

Accident, Misuse, or Neglect

The warranty does not cover damage resulting from:

Accidents or collisions
Abuse or misuse
Stunt riding or racing
Use inconsistent with the intended purpose of the product
Improper storage
Neglect or inadequate maintenance
Abnormal exposure to liquids, chemicals, moisture, abrasives, sand, or dirt
Fire, flooding, windstorm, lightning, earthquake, theft, or similar external causes
Improper electrical sources

Improper Assembly, Repair, or Modification

The warranty does not cover damage caused by:

Assembly, operation, maintenance, repair, or adjustment that does not follow the official Owner's Manual or Assembly Instructions
Unauthorized or irreversible modifications, including drilling or welding
Installation or use of accessories or equipment not supplied or approved by Heybike
Unauthorized repairs or alterations

Cosmetic Damage

The warranty does not cover:

Scratches
Dents
Normal cosmetic deterioration
Damage to surface finish or appearance

unless Heybike determines that the damage was directly caused by a manufacturing defect.

Serial Number or Identification

Products may not be eligible for warranty service if the serial number or barcode has been removed, altered, damaged, defaced, or made illegible.

Battery Exclusions

Battery warranty coverage does not apply to damage caused by:

Use of an incompatible or unauthorized charger
Opening, altering, or tampering with the battery or battery seals
Using the battery with equipment other than its intended Heybike product

Heybike strongly recommends following the charging, storage, and maintenance instructions in the Owner’s Manual. Failure to do so may void battery coverage.

Part II — E-Bike Limited Warranty

Heybike Sports provides a 2-Year Limited Warranty for eligible Heybike e-bikes, including the Heybike Titan, against qualifying manufacturing defects in materials and workmanship.

Normal wear-and-tear items are excluded.

5. E-Bike Warranty Period and Eligibility

Original Purchaser

Eligible Heybike e-bikes are covered for 2 years from the date the original purchaser receives the bike.

Subsequent Owner

A subsequent owner may receive the remaining portion of the original 2-year warranty by providing:

The original purchaser's name; and
The original order number or other acceptable proof of original purchase.

Transfer of ownership does not restart or extend the original warranty period.

6. E-Bike Parts and Components

Eligible genuine Heybike parts and components are covered against qualifying manufacturing defects during the applicable 2-year e-bike warranty period, unless a different warranty period is specifically stated for a particular product or component.

Warranty service may include repair or replacement at Heybike's discretion.

Labor costs associated with installing or replacing parts are not covered unless expressly approved by Heybike in advance.

Replacement components may be new, refurbished, or functionally comparable components depending on availability.

Shipping charges associated with replacement parts or warranty service may apply. Please contact Heybike Sports Customer Support for confirmation before proceeding.

7. Separately Purchased E-Bike Accessories

Eligible e-bike accessories purchased separately are covered by a 1-Year Limited Warranty against qualifying manufacturing defects.

Within 7 Days of Receipt

If an accessory has a confirmed quality issue, Heybike may provide an eligible return or replacement and cover the applicable return or replacement shipping cost.

For returns unrelated to a product quality issue, eligibility and applicable fees will be determined according to the current Heybike Sports Return & Refund Policy.

After 7 Days of Receipt

Returns or exchanges may be restricted after the initial return period.

Warranty claims relating to confirmed manufacturing defects may still be evaluated during the applicable 1-year accessory warranty period.

Normal wear-and-tear items are not covered.

8. E-Bike Wear-and-Tear Items

Normal wear and tear refers to deterioration that naturally occurs through normal riding and use.

Wear-and-tear items are not covered by the E-Bike Limited Warranty.

Examples include, but are not limited to:

Tires and tubes
Bearings
Brake pads
Brake rotors
Chains
Freehub bodies
Handlebar grips
Rubber moving parts
Shifter cables
Brake cables and casings
Spokes
Sprockets
Stripped threads or bolts resulting from use or improper installation
Tools
Transmission components subject to normal wear

Additional wear-and-tear items not specifically listed above may also be excluded depending on the nature and cause of the issue.

9. E-Bike Warranty Exclusions

The E-Bike Limited Warranty does not cover damage caused by or resulting from:

Normal wear and tear
Accidents or collisions
Abuse, misuse, or neglect
Stunt riding, racing, or other abnormal use inconsistent with the intended use of the bike
Improper storage
Improper assembly or installation
Failure to perform required maintenance
Unauthorized repairs
Improper maintenance
Unauthorized alterations or modifications
Installation of incompatible components or accessories
Exposure to excessive moisture, heat, chemicals, abrasives, sand, dirt, or similar environmental conditions
Corrosion not caused by a manufacturing defect
Fire, flooding, lightning, windstorm, earthquake, theft, or other external events
Improper use of an electrical source
Cosmetic scratches, dents, or surface deterioration not caused by Heybike
Products with altered, removed, damaged, or illegible serial numbers or barcodes

Damage occurring during normal use that is not caused by a defect in materials or workmanship is not covered.

Part III — General Warranty Conditions

The following provisions apply to both Electric Dirt Bikes and E-Bikes unless otherwise stated.

10. Geographic Limitation

This warranty applies to eligible products purchased through authorized sales channels for the applicable country or region.

Warranty service may be restricted or declined if a product is transported, permanently relocated, or imported outside the country or region where it was originally purchased.

Third-Party Sales Channels

This Limited Warranty applies only to eligible products purchased directly from the official Heybike Sports website at sports.heybike.com.

Products purchased through third-party marketplaces, online platforms, dealers, retailers, distributors, or any other sales channels (including but not limited to Amazon, eBay, Walmart, or independent retailers) are not covered by this Heybike Sports Limited Warranty Policy.

For such products, any applicable warranty rights and remedies shall be governed solely by the warranty policy, terms of sale, and customer service policies of the respective third-party seller or platform through which the product was purchased. Heybike Sports assumes no responsibility for warranty claims arising from purchases made outside the official Heybike Sports website.

11. Warranty Claim Procedure

Step 1 — Contact Heybike Sports

For products purchased from Heybike Sports, contact sports@heybike.com.

Step 2 — Provide Required Information

To evaluate a warranty claim, Heybike may require:

Proof of purchase or original order number
Product model
Product serial number
Description of the issue
Photos and/or videos clearly showing the defect or damage
Additional diagnostic information when necessary

Step 3 — Warranty Assessment

Heybike reserves the right to inspect and evaluate the reported issue before determining whether it qualifies for warranty coverage.

Replacement parts will not normally be shipped until the requested documentation, photos, videos, or diagnostic information has been reviewed.

Heybike will determine, based on the circumstances of the claim, whether an eligible warranty solution will consist of repair, replacement parts, or another appropriate remedy.

Safety Incident Reporting and Response

In the event of a fire, explosion, sudden structural failure, loss of braking, or other incident involving the product that results in personal injury, property damage, or creates a material safety risk, the owner must:

Immediately stop using the product and, if safe to do so, disconnect the battery.
Notify Heybike Sports Customer Support at sports@heybike.com within 48 hours of the incident, providing the product serial number, date/time/location of the incident, description of events, and any available photos or videos.
Preserve the product and all components in their post-incident condition for inspection (do not discard, repair, or alter until Heybike provides written instruction).

Heybike reserves the right to conduct or require a third-party inspection of the product. Failure to provide timely notice or to preserve the product may affect warranty eligibility and any related claims.

Heybike treats confirmed manufacturing-defect-related safety incidents as priority warranty matters and will endeavor to provide an initial response within three (3) business days of receiving complete information.

12. Third-Party Repair Costs

Customers must obtain prior written approval from Heybike Sports before arranging third-party repairs for which reimbursement will be requested.

Repairs completed without prior authorization from Heybike are not eligible for reimbursement under this warranty.

13. Replacement Products and Parts

Unless otherwise required by applicable law:

A repaired or replaced product or component does not receive a new warranty period.
The original warranty start date remains unchanged.
Warranty replacement is subject to product and component availability.
Heybike may provide a functionally equivalent or comparable replacement where the original item is unavailable.
Shipping fees may apply to warranty replacement parts.

14. Additional Terms

This Limited Warranty covers qualifying defects in materials and workmanship and does not replace or extend rights that may be available to customers under applicable consumer protection laws.

For questions regarding warranty eligibility or an existing warranty claim, please contact:

Heybike Sports Customer Support
Email: sports@heybike.com

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HEYBIKE SPORTS’ LIABILITY UNDER THIS LIMITED WARRANTY IS LIMITED TO THE REPAIR OR REPLACEMENT OF THE DEFECTIVE PRODUCT OR COMPONENT, OR, AT HEYBIKE’S SOLE DISCRETION, A REFUND OF THE ORIGINAL PURCHASE PRICE.

IN NO EVENT SHALL HEYBIKE SPORTS, ITS AFFILIATES, SUPPLIERS, OR AUTHORIZED RESELLERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF DATA, LOSS OF PROFITS, LOSS OF BUSINESS OPPORTUNITY, PERSONAL INJURY (EXCEPT TO THE EXTENT PROHIBITED BY LAW), OR PROPERTY DAMAGE, ARISING OUT OF OR RELATED TO THE PRODUCT, THIS WARRANTY, OR THE USE OR INABILITY TO USE THE PRODUCT, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF HEYBIKE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR THE LIMITATION OF LIABILITY FOR PERSONAL INJURY, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH CASES, HEYBIKE’S LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR BY JURISDICTION.

16. Governing Law

This Limited Warranty and any dispute arising out of or relating to it shall be governed by and construed in accordance with the laws of the State of California, United States of America, without regard to its conflict of laws principles, except that the Magnuson-Moss Warranty Act and any applicable state consumer protection laws shall apply to the extent required by law.

Dispute Resolution

Any dispute, claim, or controversy arising out of or relating to this Limited Warranty, the Product, or the breach, termination, enforcement, interpretation, or validity thereof, shall first be attempted to be resolved through good-faith informal negotiation. If the dispute cannot be resolved within thirty (30) days, it shall be resolved by binding arbitration administered by the American Arbitration Association (“AAA”) in accordance with its Consumer Arbitration Rules.

The arbitration shall be conducted in English and shall take place in Los Angeles County, California, or another mutually agreed location. Each party shall bear its own costs of arbitration, unless the arbitrator determines otherwise. Judgment on the arbitration award may be entered in any court having jurisdiction.

Class Action Waiver

You and Heybike agree that any arbitration or proceeding shall be conducted on an individual basis only, and not as a class, collective, consolidated, or representative action. You expressly waive any right to participate in a class action or class-wide arbitration against Heybike.

Notwithstanding the foregoing, either party may seek provisional or injunctive relief in a court of competent jurisdiction to prevent irreparable harm.

If any provision of this Dispute Resolution section is found unenforceable, the remaining provisions shall remain in full force and effect. If the Class Action Waiver is found unenforceable, then the entirety of this arbitration provision shall be null and void, and the dispute shall be resolved in the state or federal courts located in Los Angeles County, California.