Heybike Safety Update: Recent E-Bike Thermal Incident

Dear Heybike Family,

Your safety is always our top priority.

We are aware of a recent report involving a Heybike e-bike and a thermal incident that has received attention online. We understand the concerns this may raise, and we want our community to know that we are treating this matter with the seriousness and care it deserves.

At this time, the circumstances and cause of the reported incident have not yet been determined. We are actively working to verify the available information and will share additional updates when verified facts become available.

Our Investigation Is Ongoing

We are taking the following steps to better understand what happened:

• Reaching out to the individual involved: We have contacted the individual associated with the report to offer our support and seek additional information.
• Verifying the original report: We are working to locate the original post and verify the relevant purchase and product information.
• Reviewing the circumstances: Our team is working with qualified safety professionals to establish the facts surrounding the reported incident.
• Keeping our community informed: We welcome relevant information from our community and will provide further updates as the review progresses.

If you have information that may help us identify or contact the individual involved, please reach out to our support team.

We understand that members of our community may have questions. Because the investigation is still ongoing, we encourage everyone to rely on verified information and avoid drawing conclusions about the cause of the incident before the review is complete.

Our Commitment to Product Safety

Safety is an important part of how we design, manufacture, and support our products.

Heybike products are designed with safety in mind and tested to meet applicable U.S. safety requirements and certifications. Our battery systems incorporate multiple layers of protection, including Battery Management System (BMS) features designed to monitor important operating conditions.

We take product safety seriously, and we will continue to review and improve our products, processes, and safety resources as part of our commitment to our riders.

Battery Safety During Extreme Heat

While the cause of the reported incident has not yet been determined, we also want to remind our community about general lithium-ion battery safety, especially during periods of extreme heat.

High ambient temperatures and direct sunlight can affect lithium-ion battery performance, health, and safety. Proper charging, storage, and handling are important parts of responsible e-bike ownership.

For practical guidance, please review our Summer Battery Care Guide

Storage & Temperature Management

Avoid Direct Sunlight

Do not leave your e-bike or battery in direct sunlight for extended periods. Battery enclosures can absorb significant radiant heat, potentially causing internal temperatures to rise above the surrounding air temperature.

Mind Temperature Limits

Whenever possible, store your battery in a dry, temperature-controlled environment and follow the temperature limits specified in your product's owner's manual. Avoid storing your battery in locations that can become excessively hot, such as an unventilated garage, outdoor shed, or the trunk of a hot vehicle.

Store on a Safe Surface

When the battery is removed from the bike, place it on a flat, solid, non-flammable surface such as concrete, stone, or tile. Keep it away from loose fabrics, combustible materials, and direct heat sources.

Smart Charging Practices

Allow the Battery to Cool Before Charging

After a long ride in warm weather, allow the battery to cool before connecting it to the charger. Charging a battery while it is excessively warm can add unnecessary thermal stress.

Charge in a Cool, Well-Ventilated Area

Charge your battery in a dry, well-ventilated location away from direct sunlight. Never cover the battery or charger with towels, bags, blankets, or other materials while charging.

Use the Appropriate Charger

Always use the charger supplied with your Heybike or an authorized replacement recommended for your specific model. Do not use an incompatible or uncertified third-party charger.

Disconnect After Charging

Once the battery has reached a full charge, disconnect the charger according to the instructions in your owner's manual. Avoid leaving a battery connected to a charger continuously for extended periods.

Riding & Handling Tips

Be Mindful During Extreme Heat

When riding in very hot conditions, avoid unnecessarily prolonged operation at maximum power, particularly on long or steep climbs. Allowing the bike and battery to cool when needed can help manage heat buildup.

Inspect the Battery After an Impact

If your battery has been dropped or subjected to a significant impact, stop using it and inspect it for visible damage, including cracks, dents, swelling, or unusual odors. If you notice damage or anything unusual, contact Heybike support before using or charging the battery again.

Keep the Battery Dry

Heybike batteries are designed for normal riding conditions specified for each model, but they should not be submerged in water. Never use a high-pressure power washer directly on the battery or electrical components.

What to Do If You Notice Unusual Battery Behavior

If your battery becomes unusually hot while not in use, begins to swell, produces an unusual odor, makes abnormal sounds, or shows signs of smoke, stop using and charging the battery immediately.

1. Stop charging or using the e-bike.
2. If it is safe to do so, move away from the bike or battery and keep people and combustible materials away from the area.
3. Do not attempt to open, repair, disassemble, or modify the battery yourself.
4. Contact Heybike Customer Support or your authorized Heybike dealer for assistance.

If there is smoke, fire, or an immediate safety emergency, move to a safe location and contact the appropriate local emergency services.

We're Here for You

We understand that product safety questions can be concerning, especially when an incident receives attention online.

Our commitment is to approach this matter carefully, investigate the available information, and communicate verified updates with our community.

If you have questions about your Heybike, battery condition, charging setup, or safe operation, please contact us or your local authorized Heybike dealer.

Customer Support: sports@heybike.com

Thank you for being part of the Heybike community and for helping us keep every ride safer.

Heybike Team

Last Updated: August 14, 2026

This page will be updated as additional verified information becomes available.